Did you know that you can help potential patients and your health provider at the same time just by providing a short, truthful review online?
Since increasingly more people depend on online reviews in selecting a healthcare provider, simply sharing your experiences can convince someone to finally get the help they need. Additionally, you can help your hearing care professional to attend to any concerns that could strengthen the practice—in turn ensuring a positive experience for future patients.
Are you ready to make a difference in people’s lives? Below are four additional reasons you should review your hearing care provider on the web.
1. It’s simple to publish a review online
Numerous hearing care providers have a website with a web page focused on reviews, and this is the preferred place to begin. Quickly navigate to the website, find the review link, and write a short review directly on the website—all in less time than it takes to make a cup of coffee.
2. You can help people to finally seek the assistance they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust online reviews as much as personal suggestions.
What that means is 8 out of every 10 individuals will take your review as seriously as a personalized suggestion. If you had a great experience, posting a favorable online review is hands down the best way to get the message out, supporting other people to get the same quality of care.
3. You can help provide a fair picture of the practice
Research shows that people are drastically more likely to submit reviews following a bad experience than after a positive one. This produces a negativity bias that can present the practice in a bad light.
No one is perfect—and no healthcare practice is either. Whether the negative reviews are called for or not, they will likely get submitted. And if the positive experiences go unpublished, this will produce a distorted picture. If you feel the practice deserves a good reputation, you can help them out by posting a positive review.
4. You can help your hearing care provider re-design the patient experience
We promote honest, respectful reviews, without consideration to whether those reviews are positive or negative. However, we also think that seeking to resolve issues privately is the best place to begin.
If you’ve had a negative experience, it’s almost always best to first contact the practice privately. Quite often, the issues can be reconciled whereby both parties are satisfied. Although, if the issues were not resolved to your approval, you may believe that your negative experience must be shared.
In that case, in the name of honesty, you may want to post respectful suggestions that can help the provider improve the patient experience. This ultimately helps the practice and brings about a better experience for future patients.